FAQ
Orders & Payments
How do I place an order?
Simply browse our collections, select your preferred size and colour, and add items to your cart. Once ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept major debit and credit cards, including Visa and Mastercard, as well as other secure payment options available at checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to make changes.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email with your order details. If you don’t see it, please check your spam or junk folder.
Shipping & Delivery
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship within the UK?
Yes, we ship across the UK. Delivery options and estimated times are shown at checkout.
Do you offer international shipping?
International shipping may be available. Please check the shipping options at checkout or contact us for more information.
How long does delivery take?
Delivery times vary depending on your location and selected shipping method. UK orders typically arrive within 2–5 working days after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a tracking email with details on how to follow your delivery.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items in their original condition with tags attached. Returns must be requested within 14 days of receiving your order.
How do I return an item?
Please contact our customer support team with your order number, and we’ll guide you through the return process.
Do you offer exchanges?
At this time, we do not offer direct exchanges. We recommend returning your item and placing a new order for the desired size or style.
Are sale items refundable?
Sale items may be subject to different return conditions. Please check the return policy listed on the product page or contact us for clarification.
Sizing & Fit
How do I find the right size?
Please refer to our Size Guide for detailed measurements and fit advice. All sizes are based on UK sizing standards.
What if I’m between sizes?
If you’re between sizes, we recommend sizing up for a more comfortable fit, especially for lifestyle or relaxed pieces.
Do your items fit true to size?
Most ALOAD items fit true to size. Specific fit details (compression, regular, or relaxed) are listed on each product page.
Accounts & Promotions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout.
Do you offer discounts or promotions?
We occasionally run promotions and offer discounts, including a welcome offer for first orders. Sign up to our newsletter to stay updated.
Brand & Community
What is ALOAD?
ALOAD is a UK sportswear brand founded in 2020, built on motivation, discipline, and community. We aim to create sportswear that represents effort, purpose, and the stories behind every journey.
How can I stay connected with ALOAD?
Follow us on social media and subscribe to our newsletter to stay updated on new releases, offers, and community news.
Contact & Support
How can I contact customer support?
If you have any questions or need assistance, please contact us:
Email: support@aload.co.uk
We aim to respond within 24–48 hours on working days.
Get in touch
Have questions about your order, or a general enquiry?
